Seri Pacific Hotel Kuala Lumpur

Ok so i hv my honeymoon here and my wife suddenly she have a fever and in no shape to come down for the buffet breakfast. So i asked the staff for a favor to bring her some of the food, although the staff said about have to priority the people who came down to eat, he offered to bring more food than i picked for my wife. Hairdryer is broken and they waste no time sending people to replace it although it's 12 in the midle of the night. Other than that, all good.

Our recent stay at the Seri Pacific Hotel in Kuala Lumpur was truly exceptional and deserves every bit of this 5-star review. From the moment we arrived, the warm welcome from the staff at the front entrance set the tone for what would be a fantastic experience. The team was incredibly professional, attentive, and always ready to assist with a smile. Our room was spacious, clean, and well-equipped, offering a great view of the city. However, we did encounter a slight issue with our bathroom upon arrival, but the hotel manager Simon handled it impeccably. Within minutes of reporting the issue, they offered us an alternative room that was even more spectacular. The seamless resolution and their commitment to guest satisfaction were truly commendable. The highlight of our mornings was undoubtedly the breakfast buffet at the Zende Restaurant, located within the hotel. The variety of dishes was impressive, ranging from local Malaysian delicacies to international favourites. Everything was fresh, flavorful, and beautifully presented. The service received from the restaurant staff was personal and made us feel like part of their family, (Latif, Faizal and others). It was a perfect way to start each day. The facilities were excellent, and the staff throughout the hotel—from housekeeping to the concierge—were consistently polite and eager to help. The front entrance team deserves special mention for their assistance with transportation and their friendly demeanor, especially Fazul who always made us feel welcome. The hotel's location is incredibly convenient, close to major attractions, shopping areas, and transport links, making it ideal for both business and leisure travelers. Overall, the hotel offers a perfect blend of luxury, comfort, and top-notch hospitality. Despite the minor hiccup, their dedication to ensuring an amazing guest experience left us thoroughly impressed.

it was a very good stay. when I had an issue with water leaking on the bathroom floor the night shift manager Mr. Fawsie what's quick to take care of the situation. when he arrived to my room he said he already had another room ready for me and he and the bell humped help me move my things very pleasant experience with him. all the staff was very friendly. I would return to this location.

near to mall bath tub spacious room good customer service

We stayed in the Executive Suite, which was incredibly spacious and offered many perks. Unfortunately, we couldn't fully take advantage of all the amenities as we checked in quite late. The staff were extremely helpful and attentive, ensuring that our stay was comfortable. Additionally, the hotel’s prime location right in front of a mall made it convenient for shopping and dining. The suite also offered an amazing view of the iconic Petronas Towers and Menara KL, adding a breathtaking backdrop to our stay.